Except under extreme circumstances, all orders are final. For health and safety reasons I will not resell an item after it's been shipped to a customer. Please, no returns. Buyer's remorse/changing your mind is not an "extreme circumstance.”
Returns/Exchanges (If applicable)
Items must be returned via trackable mail service and customer is responsible for return shipping fees. Refund to customer will not include the originally shipping fee.
I gladly accept custom orders! If something I have made sold and you would like another or if there's something you like, but want it personalized, I will try my best to accommodate. Or if you have an idea for something different, please feel free to share your thoughts with me. I will happily work with you to make the perfect, personalized item for your needs.
Payment is due IN FULL when the order is placed. I will send a photo of the completed piece prior to shipping to verify it is as ordered. In the unlikely event that you're not satisfied, we can discuss changes at that time.
Custom orders are FINAL once the item is shipped.
If you are not satisfied please contact me before leaving feedback so I can try my best to fix the problem. My goal is to provide you with the best experience possible.
By it's very nature, handmade jewelry is going to be inherently more delicate than something mass-manufactured. It's important to always apply the "last on; first off" rule meaning put your jewelry on last when getting ready and take it off first.
Permanent wire coatings, protective coatings, non-tarnish finishes and gemstones can be damaged by exposure to various chemicals, including things like lotions, hairsprays and perfumes among others.
It's also important to NEVER submerge handmade jewelry in any kind of liquid, nor use any abrasive clothes, brushes or cleaners as it can damage the piece. Do not wear in the shower, tub, pool or other time when the piece may get submerged in water.
By following these guidelines and with normal wear and gentle care, your handmade jewelry should last you for years and years!